Please send all Returns/Exchanges to:
The Shakti Boutique
107 Bowers Street 1L
Jersey City, NJ. 07307
It is our goal to make sure our customers are satisfied with every product purchased from The Shakti Boutique so we offer:
15 day return policy from the day you receive shipment.
You are responsible for all shipping charges.
* Returns will be invoiced to your account.
To Return or Exchange an item it must be applicable to one of the following categories:
1. The item arrives damaged.
2. The item does not fit.
3. Authenticity concern.
4. There was an error regarding your order.
When exchanging an item we will always attempt to replace the item with the same brand, style, or different style. If an item is unavailable, we will work with you to find a comparable item of equal (or lesser) value. Please note that we will only substitute an item with a different one in the event that the original cannot be found.
In returning an item please be sure that it meets the following conditions:
It must be in the original condition
The item must have all tags attached.
You must include any certificates of authenticity, authenticity cards and any other papers that it came with your product (excluding the Shakti Boutique invoice/paperwork).
In order to be refunded or to exchange for another item or size, it cannot be worn or damaged and must be sent back in the original packaging (any dust bag, box or brand container it came in).
If any of these conditions have not been fulfilled, someone from The Shakti Boutique customer support will contact you via email to determine the next best course of action.
Please Note Earrings, Lingere and Original Art Paintings can not be returned.